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Term of use.

Terms of Use:

These TERMS OF USE ,THE SERVICE (this “Agreement”) and conditions mention in this agreement, is made between Casalona.in(owner of platform: casalona Infratech private limited) and you, or if you represent an entity , VISITOR OR REGISTERED USER or other company or entity, that entity or organization (in either case “You”).

Casalona.in provides certain services relating to the development, transmission, analysis, and management of smart home plan, add on , additional services and smart home related services (the “Services”) through the web site located at www.casalona.in, https://casalona.in and such other sites, sub domain site, and web page, web software as may be designated by Casalona.in(each, the “Site” or collectively, the “Sites”).

All access to and use of the Services available through the Site is subject to the terms of this Agreement. If You wish to access and use the publicly available portions of the Services and the Site, You may do so only in compliance with the terms of this Agreement. If You have placed or later place an order (whether through the Site, by email, phone or otherwise) with Casalona.in(Your “Order”) seeking to access and use certain of the Services requiring registration, Casalona.in is willing to accept Your Order and provide You with access to and use of those Services only if You comply with the terms and conditions of this Agreement.

You have to follow and comply with applicable law in country you use our service and out side network also with respect to use of the Services. you are responsible for the security of your account and its content, as well as for maintaining a backup of your content and promptly removing any malware from your account. you will not ask any back up of data as we don’t provide to user.

Without limiting the foregoing, the Services are not available to individuals under the age of 18 or minor as per the country law of his residence or citizenship or who do not meet any of the other qualifications included in this agreement. The user at his own risk and responsibility use the services we provide time to time by casalona.in. User shall be responsible for any loss or damages, interruption in service under any reason what so ever.

PLEASE CAREFULLY READ THIS AGREEMENT. BY SUBMITTING AN ORDER OR BY ACCESSING OR USING THE SITE OR SERVICES, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT OR DO NOT MEET THE QUALIFICATIONS INCLUDED IN THIS AGREEMENT,PLEASE LEAVE THE WEBSITE AND CASALONA.INIS NOT WILLING TO PROVIDE YOU WITH ACCESS TO OR USE OF THE SITE OR SERVICES AND YOU MUST NOT ACCESS OR USE THE SITE OR ITS SERVICES. IF YOU ACCESS OR USE THE SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU MEET THE QUALIFICATIONS INCLUDED IN THIS AGREEMENT AND AGREE TO BE BOUND BY THIS AGREEMENT.YOU AGREE AND CONFIRM THAT BY REGISTERING FOR SERVICES THAT THE SITE IS NOT RESPONSIBLE AT ANY TIME FOR THE SERVICE OFFERED AND I,WE WILL NOT CLAIM FOR ANY SERVICES IN CASE DROP, STOP, NOT WORKING AND OR NETWORK OR TECHNICAL ISSUE UNDER ANY REASON .

This Agreement is entered into as of the earlier of the date You first submit an Order relating to the Services or first access or use the Services or a Site (the “Effective Date”). This Agreement consists of the following terms and conditions and each Order submitted by You and accepted by Casalona.in , each of which is incorporated in and made a part of this Agreement. Unless otherwise amended as provided herein, this Agreement will exclusively govern Your access to and use of the Services and the Sites and is the complete and exclusive understanding and agreement between the parties, and supersedes any oral or written proposal, agreement or other communication between the parties, regarding Your access to and use of the Services and the Sites. Except as expressly set forth in this Agreement, this Agreement may be amended or modified only by a writing signed by both parties. All waivers under this Agreement must be in writing. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. Casalona.in reserves the right, at any time, to change or modify the Site, Services or this Agreement, by making such change or modification available on the Site. Any such change or modification will be with immediate effective 3 days after posting on the Site . As applicable, You will be deemed to have agreed to such change or modification through Your continued use of the Site or Services.

1. Definitions. Terms used in this Agreement will have the definitions given in this Agreement or, if not defined in this Agreement, will have their plain English meaning as commonly interpreted in INDIA.

2. Orders And Confirmation. All registration, data ,Orders placed by You will be governed by the terms of this Agreement. Casalona.in will confirm Your Order either through the Site at the time you submit Your Order or by providing You with access to the Services (each, a “Confirmation”). If the terms of any Order conflict with the terms of any Confirmation of that Order, the terms of the Confirmation will govern and control with respect to the Services provided to You. This Agreement will govern and control the terms of each Order and Confirmation under this Agreement. By accessing or using any of the Services, You agree to be bound by the terms of this Agreement and each applicable Order and Confirmation with respect to those Services.

3. Term. This Agreement will be effective upon the Effective Date. If You have ordered a trial subscription to the Services or a subscription to any free Services, as indicated in an applicable Order or Confirmation (a “Trial/Free Subscription”), then the term of this Agreement will continue for the period of the Trial/Free Subscription indicated in the applicable Order or Confirmation and will thereafter expire unless You place an Order for a non-trial subscription to the Services prior to the completion thereof. If You have ordered a non-trial subscription to the Services, then the term of this Agreement will continue for the initial period stated in the applicable Order or Confirmation for the Services and will thereafter automatically renew for successive additional periods of equal duration. If no initial period is stated in the applicable Order or Confirmation for the Services, this Agreement will continue for an initial period of trial (refer free trial period mention in subscription page time to time) and will thereafter automatically renew for successive additional month periods. Unless terminated as set forth herein, the term of this Agreement will continue to renew until You notify Casalona.in that You do not wish to renew the Agreement at least 10 days prior to the end of the then-current period. In all other cases, the term of this Agreement will continue until terminated as set forth herein.

4. Subscription plan base services: Subject to this Agreement, during the term of this Agreement Casalona.in will provide You with a limited subscription to access and use the Services subject to Confirmations under this Agreement, solely for Your own use in connection with your own business or personal purposes. Your rights to access and use the Services are personal, non-exclusive, non-transferable and non-sub licensable. You understand that Casalona.in may from time to time, in its sole discretion, update, change, revise, suspend or discontinue the Services (or any portion thereof) with or without notice. The subscription payment made are non refundable, nontransferable part or full under any condition or disputes what soever. Looking to the nature of internet and net work globally there may be unavailability of service, serve may down, DDOs attack, hacker attack, and government may stop internet, war, flood, riot, situation, you as user agree not to claim any refund or damages, It is your , user’s sole risk and responsibility where casalona.in not liable to pay any damages or refund.

The subscription plan (prepaid or post paid or customised) of web base software on cloud server for data and billing are display and offer on web site shall be subject to change ,add, modify, stop, revised at any time. The user need to stay tune with web site. The subscription plan are non-transferable, non-refundable once payment made and activated. The user shall be advice to email and understand the need and other factor with support team to avoid any wrong plan selection and loss money as it is nonrefundable.

5. Access To The Services. Upon Confirmation of Your Order by Casalona.in , the rights granted to You under this Agreement entitle You to access the Services through accounts (each, an “Account”). You will be provided with a user identification and password, document proof of individual or company, address proof, citizenship proof, etc applicable to each Account You have purchased (each such user identification and password, an “Account ID”). Each Account ID is personal in nature and may be used only by You or, if You are an organization, by designated employees within Your organization or contractors who are contractually required to comply with the terms of this Agreement (such individual, as applicable, the “User” of the Account). You are solely responsible for all use of the Services by each User and for compliance by each User with the applicable terms of this Agreement. You will ensure the security and confidentiality of each Account ID and will notify Casalona.in immediately if any Account ID is lost, stolen or otherwise compromised. You acknowledge that You are fully responsible for all costs, fees, liabilities or damages incurred through use of each Account ID (whether lawful or unlawful) and that any Services ordered or transactions completed through any Account or under any Account ID will be deemed to have been lawfully completed by You. In no event will Casalona.in be liable for the foregoing obligations or the failure by You to fulfill such obligations. You will be solely responsible, at Your own expense, for acquiring, installing and maintaining all hardware, software and other equipment as may be necessary for You and each User to connect to, access, and use the Services and the Sites.

subscription ,eligibility: Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. casalona.in reserves the right to terminate your membership and refuse to provide you with access to the Site if casalona.in discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by casalona.in for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the products on this website are directed solely at those who access this website from India. casalona.in makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. casalona.in will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of casalona.in you agree to be bound by the Terms and Conditions of agreement.

6. Applicable Policies. In addition to the terms of this Agreement, Your access to and use of the Site and Services is subject to casalona.in’s then-current policies relating to the Site and Services, including, without limitation, the Casalona.in Privacy Policy and Email Policy available on the Site. You are responsible for compliance with these policies and all other Casalona.in policies applicable to the access and use of the Services posted to the Site or provided through Services.

7. Software. Any software or code available on or for download through the Site or Services (“Software”) is protected by Intellectual Property Rights (IPR,as defined below). Unless otherwise expressly stated in a license or other agreement separate from this Agreement that You may have entered into (or may enter into) with Casalona.in relating to any Software (each such license or other agreement, a “Software License Agreement”), Casalona.in grants you a limited, non-exclusive right and license to download, install and execute the Software in accordance with the instructions provided on the Site and solely for your own business purposes in connection with Your access to and use of the Services. Except as expressly set forth in the foregoing sentence (or any applicable Software License Agreement), You are granted no licenses or rights, whether by implication, estoppel, or otherwise, in or to any Software or any IPR therein or related thereto, and You may not modify, reproduce, perform, display, create derivative works from, republish, post, transmit, participate in the transfer or sale of, distribute, or in any way exploit any portion of the Software without the prior written permission of Casalona.in . Except as set forth in this Agreement, any Software License Agreement will control in the event of a conflict between the terms of this Agreement and that Software License Agreement.

8. Third-Party Services: We offer or use certain third party products and services and its link. Such products and services may be subject to the terms of the third party company. Promotions and offer special third party offers may be subject to additional restrictions and limitations by the third party provider. You should confirm the terms of any purchase and the use of goods or services with the specific third-party provider with whom you are dealing. The Company does not make any representations and is not liable for, the quality, availability, or timeliness of goods or services provided by a third-party provider and any dispute raise by user with third party service. The Services may include services developed, provided or maintained by third-party service providers (“Third Party Services”). In addition to the terms of this Agreement, Your access to and use of any Third Party Services is also subject to any other agreement separate from this Agreement that You may enter into (or may have entered into) relating to those Third Party Services (each, a “Third Party Service Agreement”). The terms of any Third Party Service Agreement will apply to the applicable Third Party Services provided under that Third Party Service Agreement in addition to the terms of this Agreement. Except as set forth in this Agreement, the terms of any Third Party Service Agreement will control in the event of a conflict between the terms of this Agreement and that Third Party Service Agreement. All other Third Party Services will be subject to the terms of this Agreement. Third Party Services may be subject to additional Fees as set forth on the Site. Notwithstanding the terms of any Third Party Services Agreement, Casalona.in may change, modify or discontinue any Third Party Service at any time and without notice to You. Except as expressly set forth in this Agreement or any Third Party Service Agreement, You are granted no licenses or rights, whether by implication, estoppel, or otherwise, in or to any Third Party Services.

9. Restrictions. You acknowledge that the Services, products, Sites, Software, and the databases, software, hardware and other technology used by or on behalf of Casalona.in to provide the Services and operate the Sites (the “Technology”) and their structure, organization, and underlying data, information and source code constitute valuable trade secrets of Casalona.in. You will not, and will not permit any third party to: (1) access or use the Services or the Sites, in whole or in part, except as expressly provided in this Agreement; (2) use the Site, Services or any Software to harvest or collect e-mail addresses or other contact information of third parties by any means for the purposes of sending unsolicited e-mails or other unsolicited communications; (3) use the Site, Services or any Software in any unlawful manner or in any other manner that could damage, disable, overburden or impair the Site or Services; (4) use automated scripts to collect information from or otherwise interact with the Site, Services or any Software; (5) use the Site, Services or any Software to intimidate or harass any other people or entities; alter, modify, reproduce, create derivative works of the Services, Technology, or any Software; (6) distribute, sell, resell, lend, loan, lease, license, sub-license or transfer any of Your rights to access or use the Services or any Software, including, without limitation, providing outsourcing, service bureau, smart home, application service provider or on-line services to third parties, or otherwise make the Services or any Software, or access thereto, available to any third party; (7) reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code or method of operation of or any trade secrets embodied in the Site, Services, Technology or any Software; (8) attempt to circumvent or overcome any technological protection measures intended to restrict access to any portion of the Sites, Services, Technology, or any Software; or interfere in any manner with the operation or smart home of the Sites, Services, Technology or any Software, or attempt to gain unauthorized access to the Sites, Services, Technology or any Software. You will not allow any access to or use of the Services by anyone other than your authorized Users, and any such use will be consistent with the terms, conditions and restrictions set forth in this Agreement.

10. Fees and Payment. You agree to pay to Casalona.in all fees or charges for subscription or membership, or per product base one time charge or recurring charges as applicable set forth in each Order or Confirmation and any fees otherwise specified on the Site or through the Services (“Fees”). All Fees will be billed as indicated in each Order or Confirmation. If the applicable Order or Confirmation does not specify any applicable billing terms, the initial payment of Fees specified under that Order or Confirmation for each period in Your subscription will be due and payable by You in advance on or before the Effective Date and again on or before the completion of each subsequent period under this Agreement. If You have specified credit card or direct withdrawal from a bank account as an applicable payment mechanism under this Agreement, You grant Casalona.in the right to charge the credit card or debit the bank account provided to Casalona.in for all Fees incurred under this Agreement. All Fees will be non-refundable, non-transferable once paid to Casalona.in (including upon any termination or suspension of this Agreement). Until paid in full, all past due amounts will bear an additional charge of 2.5% per month or the maximum amount permitted under applicable law. Casalona.in may change any portion of the Fees, package, and plan by posting the changes to the Sites or otherwise notifying You through the Services of the change, such changes to take effect at the beginning of the next period of this Agreement. If Casalona.in requires use of collection agencies, attorneys, or courts of law for collection on Your account, You will be responsible for those expenses. You will be responsible for all use, sales, and GST, VAT as applicable other taxes imposed on the Services provided under this Agreement.

Pricing of product and services: You as a buyer agree that the product once sold shall not be taken back by casalona.in.The price will be only of product. The shipping and GST tax and other charges what so ever shall be payable by buyer additionally as applicable. Please be informed that casalona.in is not manufacturer hence take no responsibility for the same. The customer will have to contact respective supplier of devices for any dispute. The device to be purchase for such as water meter or smart switch senor, wiring etc are of third party. Customer should verify its quality specification before installing on site. The casalona.in may suggest the available supplier for different devices for its customer with no legal liability for its functionality during the use. While casalona.in strives to provide accurate product and pricing information, pricing or typographical errors may occur. casalona.in cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, casalona.in shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, casalona.in may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and casalona.in will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that casalona.in accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to casalona.in dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. Prices and availability are subject to change without notice.

10 A SERVICE FEE AND PLAN PRICE CHANGE: The Company reserves the right to change prices, the monthly payment amount, or any other charges at any time and it will be in effect after 1 day from come in force. We offer various services to suit everyone’s needs and at service charge recurring and fixed, one time basis as case to case basis. The fees you pay are based on the plan you choose and any add-on products you buy. All payments are in advance, for the full term of your plan via payment gateway. We don’t keep any credit card or debit card data on our server. We don’t process the payment but we use the payment gateway third party services to get the payment from user. You agree and confirm with the term and condition of payment Gateway Company though which you add your payment detail. if you don’t agree then don’t make any payment and leave our site. As we provide free plan to test the service after that the user can enter in to paid plan. Hence we don’t refund for the paid plan after such testing of service by user.

10B Failure to Pay: You have to pay before the expiry date of your services taken, on the invoice to pay the outstanding amount due. Any invoice that is outstanding may result in the suspension or termination of the Services. Accounts will not be activated or reactivated until all outstanding amounts are paid. We will not activate new orders or activate new packages for customers who have an outstanding balance on their account. We are not responsible for any deleted or lost User Content that results from any suspension or reactivation of the Services. Services are subject to being reclaimed and all content deleted if you fail to make a timely payment.

10A Credit Card or debit card use by buyer: You agree, understand and confirm that the credit card details provided by you for availing of services on casalona.in will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card only. You further agree and undertake to provide the correct and valid credit card details to casalona.in services and product. Further the said information will not be utilized and shared by casalona.in with any of the third parties unless required for fraud verifications or by law, regulation or court order. casalona.in will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the on us to 'prove otherwise' shall be exclusively on you.

10B Fraud /Declined attempt: casalona.in reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. casalona.in reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

1OC Electronic Communications: When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 10D Agree and Confirm by user/buyer: • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by casalona.in for redelivery shall be claimed from you • That you will use the services provided by delivery company, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site • You will provide authentic and true information in all instances where such information is requested of you. casalona.in reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), casalona.in has the right in its sole discretion to reject the registration and debar you from using the Services of casalona.in and / or other affiliated websites without prior intimation whatsoever • That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description

10E Use of site by user: • Interfering with any other person's use or enjoyment of the Site • Breaching any applicable laws • Interfering or disrupting networks or websites connected to the Site • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice • casalona.in reserves full right to take appropriate action against you, for violating the above mentioned rules and regulations • Gaining unauthorized access to other computer systems

11. Termination And Suspension. This Agreement may be terminated by Casalona.in, at any time, in casalona.in’s sole discretion: (1) upon any breach by You of this Agreement that remains uncured ten (10) days after Casalona.in delivers written notice to You of such breach; or (2) at any time during any Trial/Free Subscription, for any reason or no reason, upon notice to You. Without limiting casalona.in’s right to terminate this Agreement, Casalona.in may also immediately and indefinitely suspend Your access to the Sites or Services, with or without notice to You, upon any actual, threatened or suspected breach of this Agreement or of applicable law or upon any other conduct deemed inappropriate or detrimental to the Services by Casalona.in . Upon termination or expiration of this Agreement for any reason: (a) all rights and subscriptions granted to You under this Agreement will terminate; (b) You will immediately cease all use of and access to the Sites and Services; all Fees then owed by You will become immediately due and payable; (d) You will immediately either return to Casalona.in or, at casalona.in’s discretion, destroy the Casalona.in Content, Account IDs, Casalona.in Confidential Information, and other information related to this Agreement in Your possession or control; and (e) Casalona.in may delete any of Your Content held by Casalona.in within 10 days after the date of termination. As mention in this agreement of tern and condition of use applicable Policies, Restrictions, Fees and Payment, Termination and Suspension, Ownership, Warranties and Disclaimer, Indemnity: By You, Limitation on Liability ,Data Privacy, Confidentiality, Disputes), Governing Law, General) will survive any expiration or termination of this Agreement.

11A Termination Procedure from user: You may terminate or cancel the Services you purchased at any time during the Term in the control panel. After the account is cancelled, all User Content will be permanently removed from the server. Please make a backup of all User Content before you contact the Company to cancel your account or cancel by you from control panel. If you request to suspend or cancel your customer account, your access to the control panel will be suspended and you will not be able to access the billing system to renew services.. However, you will continue to have access to use the Services purchased until the end of your prepaid plan day’s ro month as applicable. Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders so long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfil any orders, the charges for such orders will be reversed and we reserve the right to cancel such orders.

12. Ownership. Casalona.in retains all right, title and interest, including, without limitation, all IPR (as defined below), in and to the Sites, Services, Technology, Casalona.in Content (as defined below), any Software, and any additions, improvements, updates, and modifications thereto. You acknowledge that You are not receiving any ownership interest in or to any of the foregoing, and no right or license is granted to You to use them apart from Your right to access the Services under this Agreement. The Casalona.in name, logo and the product and service names associated with the Services are trademarks of Casalona.in(or its third party providers), and no right or license is granted to You to use them. For purposes of this Agreement, “IPR” means any and all intellectual property rights, proprietary rights, rights of publicity, rights of privacy, and any and all other legal rights protecting data, information or intangible property throughout the world, including, without limitation, any and all copyrights, trademarks, service marks, trade secrets, patent rights, moral rights, sui generis rights in databases, and contract rights.

13. Casalona.in Content. You with have access to certain data, information and other content through the Site and Services (“Casalona.in Content”). Unless otherwise noted on the Site, as between You and Casalona.in , all Casalona.in Content is owned by Casalona.in owner. Subject to this Agreement, each User may: (a) access the Casalona.in Content (without modification) solely for Your own business purposes in connection with Your use of the Services; and (b) distribute the Casalona.in Content (without modification) as incorporated into emails generated and sent by You through the Services. Except as expressly provided in this Agreement, You will not, and will not permit any User to: (i) alter, modify, reproduce, or create derivative works of the Casalona.in Content; (ii) distribute, sell, resell, lend, loan, lease, license, sublicense or transfer the Casalona.in Content, including, without limitation, providing outsourcing, service bureau, commercial smart home, application service provider or on-line services to third parties; or (iii) alter, obscure or remove any copyright, trademark or any other notices that are provided on or in connection with the Casalona.in Content. Certain of the Casalona.in Content include or is based on data, information and content from independent third party providers (“Third Party Content”). Casalona.in uses commercially reasonable measures to ensure that the Third Party Content is reliable, but Casalona.in has no independent basis to verify or contradict the accuracy or completeness of the Third Party Content and will not be responsible for any erroneous Third Party Content provided through the Services.

You will be solely responsible for all data, information and other content provided by, or collected or obtained from, You or any of Your Users through the Services, including, without limitation, all personally identifiable information relating to You or any of Your Users, customers, service providers, employees, contractors or agents (“Your Content”). You grant to Casalona.in all necessary rights and licenses in and to Your Content necessary for Casalona.in to provide the Services under this Agreement. As between You and Casalona.in , You retain all of your rights in and to Your Content and do not convey any proprietary interest therein to Casalona.in other than the licenses set forth herein. You represent and warrant that none of Your Content violates this Agreement or the Email Policy or Privacy Policy. You will maintain an adequate back-up of all Your Content ,messages and Casalona.in will not be responsible or liable for any deletion, correction, destruction, damage, loss or failure to store or back-up any of Your Content. Casalona.in may take remedial action if any of Your Content violates this Agreement, provided that Casalona.in is under no obligation to review any of Your Content for accuracy or potential liability. You represent and warrant to Casalona.in that You have all necessary right, title, interest and consent necessary to allow Casalona.in to use Your Content for the purposes for which You provide Your Content to Casalona.in , including, without limitation, the delivery of any and all emails and other communications. You will defend, indemnify and hold harmless Casalona.in from any and all losses, costs, damages, liabilities or expenses (including without limitation reasonable attorney’s fees) incurred or arising from any claim by a third party arising out of or relating to Your Content or the use thereof by Casalona.in in providing the Services.

14. Warranties and Disclaimer : Except in the case of any Services provided during a Trial/Free Subscription, Casalona.in represents and warrants to You that Casalona.in will use commercially reasonable efforts to maintain and verify that the Services operate in accordance with this Agreement. Casalona.in’s sole obligation and Your sole and exclusive remedy in the event of any failure by Casalona.in to comply with the foregoing sentence will be for Casalona.in to, at casalona.in’s option, re-perform the affected Services or refund to You the fees You have actually paid for the affected Services during the month in which the failure occurred. Notwithstanding the foregoing, You remain solely and entirely responsible for Your compliance with, and will defend, indemnify and hold harmless Casalona.in from and against any claims arising from any actual or alleged violation by You of any international, federal, state or local treaties, laws, rules, regulations or ordinances regarding Your use of or access to the Site or Services or regarding your business, products or services, including, without limitation, regarding data and data privacy and the transmission of electronic mail messages, whether solicited or unsolicited.

You as registered user or guest user ,hereby represent, warrant, and covenant for the benefit of Casalona.in that: (1) You have the legal right and authority to enter into this Agreement, and, if You are accepting this Agreement on behalf of a company or other entity, to bind the company or other entity to the terms of this Agreement; (2) You have the legal right and authority to perform Your obligations under this Agreement and to grant the rights and licenses described in this Agreement and in any applicable additional agreement You enter into in connection with any of the Services; and (3) Your Content, and any other data, information or content You provide to Casalona.in in connection with this Agreement and Your access to the Site and use of the Services, is correct and current. DISCLAIMER: EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 14, THE SITES AND SERVICES (AND ALL CASALONA.INCONTENT PROVIDED THROUGH THE SITES AND SERVICES) ARE PROVIDED TO YOU STRICTLY “AS IS” AND “AS AVAILABLE” AND CASALONA.IN AND ITS PROVIDERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WITH REGARD TO ANY SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE OR NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY CASALONA.IN , ITS EMPLOYEES, DISTRIBUTORS, DEALERS, OR AGENTS WILL INCREASE THE SCOPE OF, OR CREATE ANY NEW WARRANTIES IN ADDITION TO, THE WARRANTIES EXPRESSLY SET FORTH IN THIS SECTION 14.

Our Services do not comply with the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). If applicable in any country of operation or user may buy our item and services.

15. Indemnity: Except in the case of any Services provided during a Trial/Free Subscription, Casalona.in will, at its expense, defend You against any claims ,brought against You by a third party that Your use of the Services in accordance with this Agreement infringes any copyright, trade secret or trademark right. The foregoing obligations of Casalona.in under this Section 15 are conditioned upon You providing Casalona.in with: (a) notice of any such claim within 10 days after You receive written notice thereof; (b) sole control over the defense and settlement of such claim; and (c) reasonable assistance in the defense and settlement of such claim. If You are, or Casalona.in reasonably believes You may be, enjoined from using the Services, Casalona.in , at Casalona.in’s option and expense, may procure the right for You to continue using the Services, replace or modify the Services so that they become non-infringing, or provide You a refund of all pre-paid amounts applicable to such Services (if any) and terminate this Agreement with respect to such Services. As user, you hereby indemnify, defend, and hold harmless Casalona.in and its affiliates, employees, agents, contractors, assigns, licensees, and successors in interest (“Indemnified Parties”) from any and all claims, losses, liabilities, damages, fees, expenses, and costs (including attorneys’ fees, court costs, damage awards, and settlement amounts) that result from any claim or allegation against any Indemnified Party arising from Your accessing or using the Site, Services, Software, Your Content, Casalona.in Content, any email or other communication generated or sent through the Services, or any breach of this Agreement. Casalona.in will provide You with notice of any such claim or allegation, and Casalona.in will have the right to participate in the defense of any such claim what so ever.

16. Limitation On Liability: IN NO EVENT WILL OWNER AND ITS WEB SITE ,CASALONA.INTEAM, ITS DIRECTORS, EMPLOYEES BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SERVICES, OR ANY USER CONTENT, USER WEBSITES OR OTHER MATERIALS ACCESSED OR DOWNLOADED THROUGH THE SERVICES, EVEN IF THE COMPANY IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AND AGAIN ,IN NO EVENT WILL CASALONA.INAND OWNER COMPANY , ITS OWNER , TEAM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE), ARISING IN ANY WAY IN CONNECTION WITH OR OUT OF THE USE OF THE SITES, SERVICES (OR ANY CASALONA.IN CONTENT PROVIDED THROUGH THE SITES OR SERVICES), EVEN IF CASALONA.INHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF DATA, OPPORTUNITY, REVENUES OR PROFITS, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. CASALONA.IN ’S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THIS AGREEMENT AND ALL SERVICES PROVIDED UNDER THIS AGREEMENT, WHETHER IN CONTRACT OR TORT OR OTHERWISE, WILL NOT EXCEED THE FEES PAID TO CASALONA.INHEREUNDER IN THE 1 MONTH PRECEDING ANY SUCH INITIAL OCCURRENCE OF LIABILITY (OR, IF NO SUCH FEES HAVE BEEN PAID, $10). YOU AGREE THAT THE FEES REFLECT THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND ACKNOWLEDGE THAT CASALONA.INWOULD NOT ENTER INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS ON ITS LIABILITY. IN JURISDICTIONS OF WHERE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, CASALONA.IN ’S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW.

17. Data Privacy: In respect of Your use of the Site and Services and in relation to any personally identifiable and other data and information You provide to Casalona.in through the Site and Services, You expressly consent to the use and disclosure of that data and information as described in casalona.in’s then-current privacy policy displayed on the Site (“Privacy Policy”) Notwithstanding anything in the Privacy Policy, Casalona.in will have the right to collect, extract, compile, synthesize, and analyse non-personally identifiable data or information (data or information that does not identify an entity or natural person as the source thereof) resulting from Your access to the Site and Your use and operation of the Services (including, by way of example and not limitation, information relating to volumes, frequencies, recipients, bounce rates, or any other information regarding the email and other communications You generate and send using the Services). To the extent any such non-personally identifiable data or information is collected or generated by Casalona.in , the data and information will be solely owned by Casalona.in and may be used by Casalona.in for any lawful business purpose without a duty of accounting to You, provided that the data and information is used only in an aggregated form, without directly identifying You, any User or customer, or any other entity or natural person as the source thereof.

17A Data Removal and deletion: on termination of the Services or account from either of side for any reason, User Content, Subscriber Websites, and other data will be remove from server. You should always maintain back-up copies of all User Content, Subscriber Websites, and other data. The Company is not responsible for the loss of any User Content. It is essential that Subscribers backup all files offline, email data, script if any even if user purchases or has products, such as Site Backup and Restore. During active account, we don’t keep back up of your data. It is you’re as user responsibility to take back up on your computer.

18. Confidentiality. For purposes of this Agreement, “Confidential Information” means all non-public information disclosed or made available under this Agreement that relates to the Technology, the provision or receipt of the Services, or either party’s technology, finances, operations, customers or business. For the avoidance of doubt, (1) the Services, Technology, and Casalona.in Content are the Confidential Information of Casalona.in , (2) all data regarding Your email recipients, including without limitation, identities and email addresses are Your Confidential Information, and (3) the data and information specified in Section 17 will not be Your Confidential Information. Each party agrees to protect the other party’s Confidential Information with the degree of care that such party uses to protect its own confidential information of like nature, but in no case less than reasonable care. Each party agrees that, except as expressly directed by the other party, it will not at any time during or after the term of this Agreement: (1) disclose any Confidential Information to any third party; (2) permit any third party to examine and/or make copies of any reports, documents or electronic data containing Confidential Information; or (3) use any of the Confidential Information for any reason other than for the purposes of this Agreement. Each party may disclose Confidential Information to personnel having a need to receive the Confidential Information in the performance of their duties under this Agreement, provided, however, that such personnel are informed of the confidentiality obligations hereunder and each party uses its best efforts to ensure their compliance therewith. If either party is required to disclose the other party’s Confidential Information pursuant to any statute, regulation, order, subpoena or document discovery request, it will furnish written notice of such disclosure to the other party as soon as practicable in order to afford such party the opportunity to seek a protective order and the party required to make such disclosure will reasonably cooperate in such efforts (at the other party’s reasonable expense). In the event of any conflict between the Privacy Policy and the provisions of this Section 18, the provisions of this Section 18 shall control.

19. Claims of Infringement. Just as Casalona.in requires users of the Site to respect the copyrights and other intellectual property rights of Casalona.in , its affiliates, and other third parties, Casalona.in respects the copyrights and other intellectual property rights of Users of the Site and other third parties. If You believe in good faith that Your copyrighted work has been reproduced on the Site without authorization in a way that constitutes copyright infringement, You may notify our designated copyright agent by email to reach@casalona.in Please provide the following information : The identity of the infringed work, and of the allegedly infringing work; Your name, address, daytime phone number, and email address, if available; A statement that You have a good-faith belief that the use of the copyrighted work is not authorized by the owner, his or her agent, or the law; A statement that the information in the notification is accurate and, under penalty of perjury, that You are authorized to act on behalf of the owner; and Your electronic or physical signature. .

19A User responsibility: We exercise no control over and accept no responsibility for, User Content or the content of any information passing through our network, computers, hubs and points of presence or the internet. We do not monitor User Content. However, you acknowledge and agree that we may, but are not obligated to, immediately take any corrective action in our sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services.

20. Linked Sites. The Site and communications sent through the Services may contain links to third-party sites that are not under the control of Casalona.in , and Casalona.in is not responsible for any content on any linked site. If you access a third-party site from the Site or from a communication sent through the Services, then you do so at your own risk. Casalona.in provides links only as a convenience, and the inclusion of the link does not imply that Casalona.in endorses or accepts any responsibility for the content on those third-party sites. Casalona.in welcomes links to the Site. You may establish a link to this Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Casalona.in or any group or individual affiliated with Casalona.in . You may not use on your site any Content or Marks appearing on the Site in establishing the link. You may not frame or otherwise incorporate into another site the Content or other materials on the Site without prior written consent.

21 Services from third party : We are act as a reseller or sub licensor of certain third-party services in some services, hardware, software and equipment used in connection with the Services (“Resale item or services”). We shall not be liable for changes in the Services that cause any Resold Products to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer’s defects of Resold services, sold, sublicensed or provided by us to you will not be deemed a breach of the Company’s obligations under this Agreement. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Resale service or item is limited to those rights extended to you by the main supplier or provider or manufacturer of such Resale service. You are entitled to use any Resale service supplied by us only in connection with your use of the Services as permitted under this Agreement. You shall make no attempt to copy, alter, reverse engineer, or tamper with such Resold Product or to use it other than in connection with the Services. The device services connected with our cloud server shall be as per subscription plan you select and pay for it. Due to nature of internet we don’t guarantee for continue working of server and data transfer. In case of absence of services in any condition shall be not refundable and casalon.in shall not be liable for any damage if occur to user.

21A our user registered as reseller terms: If you wish to resell smart home and other solution and services business we offer , you must use a reseller account. Individual accounts may not be used to resell smart home and other solution , services to others. Resellers are responsible for supporting Reseller Users, including but not limited to providing customer service, billing support and technical support. The installation, configuration at client site shall be done by reseller person. The company may help for one time training to the reseller technical person on line. The item under warranty but not working need to send to company warehouse address at own cost with return shipping arrangement by user or reseller. We does not provide support to Reseller Users and not liable for the same. If a Reseller User contacts us, we reserve the right to place a reseller client account on hold until the reseller can assume responsibility for the Reseller User. All support requests must be made by the reseller on Reseller User’s behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of Reseller Users. Reseller shall be responsible for any of their client’s actions that violate the law or this Agreement. The Company is not responsible for the acts or omissions of our resellers. The reseller hereby agrees to indemnify the Company from and against any and all claims made by any User arising from the reseller’s acts or omissions. The Company reserves the right to cancel or terminate or change , modify our Reseller Program at any time. Changes shall take effect when posted online or on any subsequent date as may be set forth by casalona.in .

22 Prohibited restricted Persons to use and registered on our site: Casalona.in services are subject to export control and economic sanctions laws and regulations administered or enforced by the United States Department of Commerce, Department of Treasury’s Office of Foreign Assets Control (“OFAC”), Department of State, and other United States authorities (collectively, “U.S. Trade Laws”) and law of India government together. You may not use the Services to export or re-export, or permit the export or re-export, of software or technical data in violation of U.S. Trade Laws. In addition, by using the Services, you represent and warrant that you are not: (a) an individual, organization or entity organized or located in a country or territory that is the target of OFAC sanctions (including Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region of Ukraine or other country mention time to time by government); (b) designated as a Specially Designated National or Blocked Person by OFAC or otherwise owned, controlled, or acting on behalf of such a person; (c) otherwise a prohibited party under U.S. Trade Laws; or (d) engaged in nuclear, missile, chemical or biological weapons activities to which U.S. persons may not contribute without a U.S. Government license and Indian government permission. Unless otherwise provided with explicit written permission, the Company also does not register and prohibits the use of any of our Services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any country or territory that is the target of OFAC sanctions. The obligations under this section shall survive any termination or expiration of this Agreement or your use of the Services. .

23 email Policy: Emails to the inbox are what we do, our core focus is to encourage good senders and reward them for their best email practices by not charging This policy ("Policy") applies to all email and other communications ("Email) generated or sent through the services provided by casalona.in("Services") whether through the site located at www.Casalona.in .com or through any other site operated by Casalona.in or a Casalona.in reseller, distributor, or business partner (each, a "Site"). BY GENERATING OR SENDING EMAIL THROUGH THE SERVICES, YOU AGREE TO COMPLY WITH THIS POLICY. CASALONA.IN MAY SUSPEND OR TERMINATE YOUR ACCESS TO AND USE OF THE SERVICES IF YOU DO NOT COMPLY WITH THIS POLICY AND REASON WHAT SOEVER. Your use of the Services must comply with all applicable law. This includes law applicable to you and also laws applicable to Casalona.in and the recipient each Email. Examples of applicable laws include laws relating spam or unsolicited commercial email (UCE), privacy, security, obscenity, defamation, intellectual property, pornography, terrorism, homeland security, gambling, child protection, and other applicable laws. Applicable laws also include policies and regulations based on the country of the sender and/or recipient of the email including EU's GDPR, USA's CAN-SPAM and Canada's CASL,ASIA, and other country, region. It is your responsibility to know and understand the laws applicable to your use of the Services and the Emails you generate and send through the Services. .

Your use of the Services must comply with the Terms of Service applicable to the Services ("TERM AND CONDITION OF USE"). This Policy is a part of and incorporated into the TOS application to the Services. . It is your responsibility to read and understand the TERM AND CONDITION OF USE application to your use of the Services and the Emails you generate and send through the Services.

Your use of the Services must comply with the Privacy Policy applicable to the Services (“Privacy Policy”). Please see the PRIVACY POLICY. It is your responsibility to read and understand the Privacy Policy applicable to your use of the Services and the Emails you generate and send through the Services. Your use of the Services must follow all applicable guidelines established by Casalona.in . The guidelines below are example of practices that may violate this Policy when generating or sending Emails through the Services: Using non-permission based Email lists (i.e., lists in which each recipient has not explicitly granted permission to receive Emails from You by affirmatively opting-in to receive those Emails). Using purchased or rented Email lists. Sending email on behalf of a purchased or rented email list. Using third party email addresses, domain names, or mail servers. Sending Emails to non-specific addresses (e.g., webmaster@domain.com or info@domain.com). Sending Emails that result in an unacceptable number of spam or UCE complaints (even if the Emails themselves are not actually spam or UCE). Failing to include a working “unsubscribe” link in each Email that allows the recipient to remove themselves from your mailing list. Failing to comply with any request from a recipient to be removed from your mailing list within 10 days of receipt of the request, or within the number of days cited by local policies. Failing to include in each Email a link to the then-current Privacy Policy applicable to that Email. Disguising the origin or subject matter of any Email or falsifying or manipulating the originating email address, subject line, headers, or transmission path information for any Email. Failing to include in each Email your valid physical mailing address or a link to that information. Including “junk mail,” “chain letters,” incentives (e.g., coupons, discounts, awards, or other incentives). If you know or suspect any violations of this Policy, please notify Casalona.in at reachus@casalona.in and company will determine compliance with this Policy in its sole discretion. .

23 Security of account and termination: We reserve the right to migrate your account from one data-center to another in order to comply with applicable data centre policies, local law or for technical or other reasons without notice.

24 Any account that is found to be compromised may without notice be stopping disabled and/or terminated. If you do not clean up your account after being notified by us of an on-going issue, we reserve the right to keep your account disabled 25 Misuse and or fraud: It is a violation of this Agreement for you to misuse or fraudulently use credit cards, debit cards, electronic funds transfers, net banking or any other payment method. We may report any such misuse or fraudulent use, as determined in our sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies. The user concern account can be terminated. .

26 Arbitration: Your use of the Services is also governed by the following provision applies to you: All disputes, controversies and differences arising out of or relating to this Agreement, including a dispute relating to the validity or existence of this Agreement (“Dispute”) shall be referred to and resolved by arbitration in Mumbai, India under the provisions of the Arbitration and Conciliation Act, 1996; provided that, to the extent a party may suffer immediate and irreparable harm for which monetary damages would not be an adequate remedy as a result of the other party’s breach or threatened breach of any obligation hereunder, such party may seek equitable relief, including an injunction, from a court of competent jurisdiction, which shall not be subject to this Section. The arbitration tribunal shall consist of one (1) arbitrator jointly appointed by the parties within fifteen (45) days from the date of first recommendation for an arbitrator in written form for a party to the other. If the parties fail to agree on the appointment of such arbitrator, then the arbitrator shall be appointed as per the provisions of Arbitration and Conciliation Act, 1996. The language of the arbitration shall be English. As part of the terms of the appointment of the arbitrator(s), the arbitrator(s) shall be required to produce a final and binding award or awards within six (6) months of the appointment of the sole arbitrator (jointly appointed by the parties). Parties shall use their best efforts to assist the arbitrator(s) to achieve this objective, and the parties agree that this nine (9) month period shall only be extended in exceptional circumstances, which are to be determined by the arbitrator(s) in its absolute discretion. The arbitral award passed by the arbitrator shall be final and binding on the parties and shall be enforceable in accordance with its terms. The arbitrator shall state reasons for its findings in writing. The parties agree to be bound thereby and to act accordingly. All costs of the arbitration shall be borne by both the parties equally. This Agreement, including policies and documents incorporated by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.

We may change or modify this Agreement time to time. You as registered user keep updated about all agreement on our web site. Your use of the Services after such changes or modifications shall constitute your acceptance of the Agreement as modified. If you do not agree to abide by this Agreement, you are not authorized to use or access the Services.

27 smart devices and meter: The user can buy the smart device, smart meter and add on product etc from our web site which are third party manufactured or supplied with their own term and condition and warranty. Casalona.in does not take any responsibility for defect, or inaccuracy but user can directly approach the respective supplier and resolved the issue if any they have. The user here agree that there is always a tolerance factor(error permit) for all manufacturing item and Allowed by IS code from case to case and item to item basis. The platform offer the free demo testing period for the network services and device testing to get idea about accuracy and error issue if any with smart device and reading data hence if you are as user not satisfied with product or services, don’t proceed or buy the product or services .The user order place for device are preconfigured for that particular user onlt with user-id allocated hence it cannot be used for other so the device cannot be return or order can be return or refund. But non-working device can be repair by manufacture company or may be its supplier in nearby where user my deliver the defective device. The user are requested to send the defective devices and or smart meter to manufacture place or supplier directly if within warranty period. The user can raise ticket if issue or non-co-operation from device supplier.

The smart meter made for liquid , gas, steam, chemical liquid etc may not 100% accurate due to several technical and on site reasons or system failure, blockage in the line, leakge,air bubble,etc. The user agreed here not to complain for such situation and advice to check in advance the manual of the devices to be use.

Payment gateway: All payment are processed by third party payment gateway company connected with casalona.in platform as per RBI rule and regulation which shall be abide by user of this site/platform.The casalona.in not keep any financial data for any transaction occur on site. The user must agree with term and condition of payment gateway and rule of reserve bank of India together if not then don’t make any purchase on our site.The user will be abide by all change, offering and transaction fee, model of processing payment time to time.

28. Governing Law. In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its costs and attorneys’ fees. The Agreement shall be governed by the laws in palghar, dis:Thane,maharastra, India, without regard to its choice or law or conflict of law’s provisions. All legal actions in connection with the Agreement shall be brought in the courts located as mention above/herein, in India only. .

Shipping and refund Policy.

The following shipping policy is valid for all orders placed on our site, https://casalona.in By making a payment for one or more items on our website, you are giving consent to our shipping policy. we reserve the exclusive right of time to time change, stop, terminate, modify the shipping policy without prior notice.The jurisdiction shall be palghar,dis:thane Maharashtra only. We advice the client to use own shipping company or take delivery in person once full payment made on web site or direct to our bank account via various mode of payment. But if you want to get the delivery on your address, we will send the same via third party courier company at your own risk and responsibility only. We also recommend to inspect the good before dispatch at supplier place or warehouse by sending your person. You are as client agree that we have no control over Third Party Courier Company.

Since we, as integrator (not manufacturer) suppliers, need to do shipping via third party shipping or Courier Company abide by their term and condition.so when handling of the items to client item the client where client pay for shipping cost separately. we reserve certain rights in cases involving refunds, regarding the refund of these charges, in certain cases, as outlined below and in our policy. We take no responsibility about shipping time take by shipping company and damage or delay occur if any in the product. There will not be any refund for shipping and damage cost what so ever. It takes between 2 to 25 days for shipping to anywhere across India. The customer will be informed about the approximate time of delivery after the placement of the order. However, in rare cases of further unavoidable delays, the customer will be duly informed of the new expected delivery date for her/his order by third party shipping company.

In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing the order, we will not able to offer refund of shipping cost we paid to shipping company but the item cost what so ever you buy on site will refund in 30 days. After deduction of the 10 % handling and packing etc charges.The refund shall be send to same card or bank account or payment mode use by the client. No cash refund allowed. The choice of the consignment carrier is made at the sole discretion of us. You can also select the courier company so we can handover your parcel ex warehouse to person authorized by you/user. We do not guarantee any time limit of delivery. In rare cases, delays might occur due to clearance delays, flight delays or other uncontrollable circumstances. However, we always try our level best to ensure delivery within the number of days to deliver as informed in our post-order communication to the customer. In case the ordered item(s) does not reach the customer within approximate time given by shipping company of our having shipped the same, we will not give any refund for the same, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we are unable to find tracking information for the package, we will assume in good faith that the package delivery was not attempted .

The above conditions will not be applicable in case we inform the customer beforehand about the higher possibility of damages or misplacement of a package to be sent, in cases of recipient destinations embroiled in internal disturbances like corona,flood,war, strike or riots. If the customer still asks us to ship the package, we will not be liable for any damages to or loss of the package and no refunds will be due.

In case of internal disturbances in the recipient destination (war, strife, riots etc), we reserve the right to cancel an order and refund the money if we feel that a package cannot be delivered safely. Any non-delivery complaints by buyers need to reach us within 3 weeks of our having dispatched your order. Any such complaints received after this time will not be taken up for consideration since shipping carriers usually do not accept requests for tracking status after this time period. Note: If after a refund is issued, a delivery attempt is made, the customer may choose to refuse to accept delivery of the package. If the delivery is accepted, the original ordering amount again becomes payable and suitable information on how to make the payment will be sent. The jurisdiction shall be palghar,dis:thane, Maharastra,india only.