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Delivery policy

Delivery and shipping policy: These delivery and shipping policy ,THE SERVICE (this “Agreement”) and conditions mention in this agreement, is made between Casalona.in (casalona infratech prviate limited,the owner of casalona.in platfrom, web site) and you, or if you represent an entity , VISITOR OR REGISTERED USER or other company or entity, that entity or organization (in either case “You”). 1 Casalona.in provides certain services relating to the development, transmission, analysis, and management of smart home plan, add on , smart water manangment ,its additional services and smart home related services (the “Services”) through the web site located at www.casalona.in and such other sites as may be designated by Casalona.in(each, the “Site” or collectively, the “Sites”) along with its sub domain smartwater.casalon.in and so on. All access to and use of the Services available through the Site is subject to the terms of this Agreement. If You wish to access and use the publicly available portions of the Services and the Site, You may do so only in compliance with the terms of this Agreement. If You have placed or later place an order (whether through the Site, by email, phone or otherwise) with Casalona.in(Your “Order”) seeking to access and use certain of the Services requiring registration, Casalona.in is willing to accept Your Order and provide You with access to and use of those Services only if You comply with the terms and conditions of this Agreement.

2 You have to follow and comply with applicable law in country you use our service and out side network also with respect to use of the Services. you are responsible for the security of your account and its content, as well as for maintaining a backup of your content and promptly removing any malware from your account. you will not ask any back up of data as we don’t provide to user. Without limiting the foregoing, the Services are not available to individuals under the age of 18 or minor as per the country law of his residence or citizenship or who do not meet any of the other qualifications included in this agreement. The user at his own risk and responsibility use the services we provide time to time by casalona.in. User shall be responsible for any loss or damages, interruption in service under any reason what so ever.

3 PLEASE CAREFULLY READ THIS AGREEMENT. BY SUBMITTING AN ORDER OR BY ACCESSING OR USING THE SITE OR SERVICES, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT OR DO NOT MEET THE QUALIFICATIONS INCLUDED IN THIS AGREEMENT,PLEASE LEAVE THE WEBSITE AND CASALONA.INIS NOT WILLING TO PROVIDE YOU WITH ACCESS TO OR USE OF THE SITE OR SERVICES AND YOU MUST NOT ACCESS OR USE THE SITE OR ITS SERVICES. IF YOU ACCESS OR USE THE SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU MEET THE QUALIFICATIONS INCLUDED IN THIS AGREEMENT AND AGREE TO BE BOUND BY THIS AGREEMENT.YOU AGREE AND CONFIRM THAT BY REGISTERING FOR SERVICES THAT THE SITE IS NOT RESPONSIBLE AT ANY TIME FOR THE SERVICE OFFERED AND I,WE WILL NOT CLAIM FOR ANY SERVICES IN CASE DROP, STOP, NOT WORKING AND OR NETWORK OR TECHNICAL ISSUE UNDER ANY REASON . 4 This Agreement is entered into as of the earlier of the date You first submit an Order relating to the Services or first access or use the Services or a Site (the “Effective Date”). This Agreement consists of the following terms and conditions and each Order submitted by You and accepted by Casalona.in , each of which is incorporated in and made a part of this Agreement. Unless otherwise amended as provided herein, this Agreement will exclusively govern Your access to and use of the Services and the Sites and is the complete and exclusive understanding and agreement between the parties, and supersedes any oral or written proposal, agreement or other communication between the parties, regarding Your access to and use of the Services and the Sites. Except as expressly set forth in this Agreement, this Agreement may be amended or modified only by a writing signed by both parties. All waivers under this Agreement must be in writing. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. Casalona.in reserves the right, at any time, to change or modify the Site, Services or this Agreement, by making such change or modification available on the Site. Any such change or modification will be with immediate effective 3 days after posting on the Site . As applicable, You will be deemed to have agreed to such change or modification through Your continued use of the Site or Services. 5 Definitions. Terms used in this Agreement will have the definitions given in this Agreement or, if not defined in this Agreement, will have their plain English meaning as commonly interpreted in INDIA. 6 Orders And Confirmation. All registration, data ,Orders placed by You will be governed by the terms of this Agreement. Casalona.in will confirm Your Order either through the Site at the time you submit Your Order or by providing You with access to the Services (each, a “Confirmation”). If the terms of any Order conflict with the terms of any Confirmation of that Order, the terms of the Confirmation will govern and control with respect to the Services provided to You. This Agreement will govern and control the terms of each Order and Confirmation under this Agreement. By accessing or using any of the Services, You agree to be bound by the terms of this Agreement and each applicable Order and Confirmation with respect to those Services.

7 In case of smatwater management subscription base services taken by user, the delviery subscription related information can be seen , deliver online. NO physical delivery invloved for such plan offer to user time to time. 8 In case of smart switch ship to user who buy the package, shall be delivered by third party delivery services as per the terms and condition of third party delviery company and buyer, user shall bide by their terms and condition time to time. 9 Governing Law. In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its costs and attorneys’ fees. The Agreement shall be governed by the laws in palghar,Thane,maharastra, India, without regard to its choice or law or conflict of law’s provisions. All legal actions in connection with the Agreement shall be brought in the courts located in Mumbai, India only. 10 Shipping and refund Policy The following shipping policy is valid for all orders placed on our site, https://casalona.in By making a payment for one or more items on our website, you are giving consent to our shipping policy. we reserve the exclusive right of time to time change, stop, terminate, modify the shipping policy without prior notice.The jurisdiction shall be palghar,dis:thane Maharashtra only. 11 We advice the client to use own shipping company or take delivery in person once full payment made on web site or direct to our bank account via various mode of payment.But if you want to get the delivery on your address, we will send the same via third party courier company at your own risk and responsibility only. We also recommend to inspect the good before dispatch at our warehouse by sending your person. You are as client agree that we have no control over Third Party Courier Company. Since we, as integrator (not manufacturer) suppliers, need to do shipping via third party shipping or Courier Company abide by their term and condition.so when handling of the items to client item the client where client pay for shipping cost separately. we reserve certain rights in cases involving refunds, regarding the refund of these charges, in certain cases, as outlined below and in our policy. We take no responsibility about shipping time take by shipping company and damage or delay occur if any in the product. There will not be any refund for shipping and damage cost what so ever. It takes between 7 to 25 days for shipping to anywhere across India. The customer will be informed about the approximate time of delivery after the placement of the order. However, in rare cases of further unavoidable delays, the customer will be duly informed of the new expected delivery date for her/his order by third party shipping company. 12 In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing the order, we will be able not able to offer refund of shipping cost we paid to shipping company but the item cost what so ever you buy on site will refund in 30 days. After deduction of the 10 % handling and packing etc charges.The refund shall be send to same card or bank account or payment mode use by the client. The choice of the consignment carrier is made at the sole discretion of us. You can also select the courier company so we can handover your parcel ex warehouse. 13 We do not guarantee any time limit of delivery. In rare cases, delays might occur due to clearance delays, flight delays or other uncontrollable circumstances. However, we always try our level best to ensure delivery within the number of days to deliver as informed in our post-order communication to the customer. In case the ordered item(s) does not reach the customer within approximate time given by shipping company of our having shipped the same, we will not give any refund for the same, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we are unable to find tracking information for the package, we will assume in good faith that the package delivery was not attempted 14 The above conditions will not be applicable in case we inform the customer beforehand about the higher possibility of damages or misplacement of a package to be sent, in cases of recipient destinations embroiled in internal disturbances like corona,flood,war, strike or riots. If the customer still asks us to ship the package, we will not be liable for any damages to or loss of the package and no refunds will be due. In case of internal disturbances in the recipient destination (war, strife, riots etc), we reserve the right to cancel an order and refund the money if we feel that a package cannot be delivered safely. 15 Any non-delivery complaints by buyers need to reach us within 1 weeks of our having dispatched your order. Any such complaints received after this time will not be taken up for consideration since shipping carriers usually do not accept requests for tracking status after this time period. Note: If after a refund is issued, a delivery attempt is made, the customer may choose to refuse to accept delivery of the package. If the delivery is accepted, the original ordering amount again becomes payable and suitable information on how to make the payment will be sent. The jurisdiction shall be palghar,dis:thane Maharashtra,india only. Shipping and refund Policy The following shipping policy is valid for all orders placed on our site, https://casalona.in By making a payment for one or more items on our website, you are giving consent to our shipping policy. we reserve the exclusive right of time to time change, stop, terminate, modify the shipping policy without prior notice.The jurisdiction shall be palghar,dis:thane Maharashtra only. We advice the client to use own shipping company or take delivery in person once full payment made on web site or direct to our bank account via various mode of payment.But if you want to get the delivery on your address, we will send the same via third party courier company at your own risk and responsibility only. We also recommend to inspect the good before dispatch at our warehouse by sending your person. You are as client agree that we have no control over Third Party Courier Company. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing the order, we will be able not able to offer refund of shipping cost we paid to shipping company but the item cost what so ever you buy on site will refund in 30 days. After deduction of the 10 % handling and packing etc charges.The refund shall be send to same card or bank account or payment mode use by the client. The choice of the consignment carrier is made at the sole discretion of us. You can also select the courier company so we can handover your parcel ex warehouse We do not guarantee any time limit of delivery. In rare cases, delays might occur due to clearance delays, flight delays or other uncontrollable circumstances. However, we always try our level best to ensure delivery within the number of days to deliver as informed in our post-order communication to the customer. In case the ordered item(s) does not reach the customer within approximate time given by shipping company of our having shipped the same, we will not give any refund for the same, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we are unable to find tracking information for the package, we will assume in good faith that the package delivery was not attempted . The above conditions will not be applicable in case we inform the customer beforehand about the higher possibility of damages or misplacement of a package to be sent, in cases of recipient destinations embroiled in internal disturbances like corona,flood,war, strike or riots. If the customer still asks us to ship the package, we will not be liable for any damages to or loss of the package and no refunds will be due. In case of internal disturbances in the recipient destination (war, strife, riots etc), we reserve the right to cancel an order and refund the money if we feel that a package cannot be delivered safely. Any non-delivery complaints by buyers need to reach us within 3 weeks of our having dispatched your order. Any such complaints received after this time will not be taken up for consideration since shipping carriers usually do not accept requests for tracking status after this time period. Note: If after a refund is issued, a delivery attempt is made, the customer may choose to refuse to accept delivery of the package. If the delivery is accepted, the original ordering amount again becomes payable and suitable information on how to make the payment will be sent. The jurisdiction shall be palghar,dis:thane Maharashtra,india only.