REFUND POLICY
REFUND POLICY:
Casalona.in(“Us,” or “We” (casalona infratech prviate limited,the owner of casalona.in platfrom, web site)) is committed to protecting the privacy of the visitor, registered users of the website https://www.casalona.in(the “Site”) and the services and smart home product, home and one or more building , smart water managment ,campus automation product, and connected services provide online via the webSite, and various communications sent through those services (the “Services”). Please see the Notification of Changes section below for information regarding changes to this Policy. If you have questions or concerns regarding this Policy, you should contact Casalona.in by e-mail at reachus@casalona.in. It is our humble request that please don’t use or registered on our Casalona.in if you are not agreeing with privacy policy and all other agreement published here.
Raising refund request time limit if applicable to item user buy The user must raise refund request within 1 day from the date and time of item for delivery received which is if find hardware item broken or damage. No refund can be given for subscription plan base purchase online. You can cancel order prior the delivery made online or offline date and we do not allow cancellations after the date of delivery hand over to courier company. Late or missing refunds Refund shall be return to the financial net banking account or card or upi use for payment only. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at www.casalona.in Additional non-refundable items Completed delivery of order item shall not be entitle for any refund. The third party supplier item related complain shall be the responsibility of supplier only and it will be as per its terms and condition of warranty. The https: casalona.in provide the support using reachus@casalona.in. Completed delivery Unfortunately completed delivery fees or cost cannot be refunded. The admin cost shall be deducted 15% and balance can be refund in case of hardware item, physical gadget or item what so ever which may manufacture by third party. Jurisdiction All dispute related to refund or its online service shall be subject to palghar, dis thane, India only. The web platform shall take limited liability up to 200 inr maximum per case in what so ever case may be. This page content subject to change time to time without any notice in advance. Keep regular track and read the same as registered user of this web platform. if you don’t agree with any of the agreement and policy kindly cancel your registration and don’t use our any service offered on this web platform www.casalona.in. Refunds (if applicable) Once your cancellation request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you refund request approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approximately 15 days. Refunds for incomplete sessions (if applicable) If due to any issue from our side, if you are not able to get item what you order then email to https://casalona.in support so they do check the case and may provide the item as you order or refund shall be given. VERIFICATION. Casalona.in utilizes a self-assessment to ensure its compliance with this website Policy. We regularly verify that this Policy is accurate, displayed, completely implemented comprehensive and conduct our self-assessment peroidically. We appropriately train our employees and have internal procedures for conducting review of objective compliance. CONTACT INFORMATION. All inquiries in connection with this Policy and Site Services, may be sent to reachus@Casalona.in ENFORCEMENT OF POLICY. Casalona.in encourages individuals covered by this Policy to raise any concerns about our processing of personally information by contacting Casalona.in as set forth below. Casalona.in will seek to resolve any concerns. The privacy policy is subject to palghar, dis:Thane, India jurisdiction only.